RobCo
Robotics Support Engineer (Austin)
Austin · On-site · Full-time · Posted Jul 22, 2026
- Experience
- Several years; no specific number stated.
- Education
- Vocational training or a degree in Mechatronics, Electrical Engineering, Automation, Computer Science, or Robotics, or comparable practical experience.
About the job
Leads US robotics service and support, troubleshooting customer systems in the field and relaying product improvements to engineering teams.
What you'll do
- Lead and execute end-to-end service and support operations across the US, including field escalations.
- Troubleshoot hardware and software on robotic machinery; read and debug Python code and work with machine communication protocols.
- Document system issues and customer insights for engineering teams, while supporting customers and contributing to product improvements.
What they ask for
- Completed vocational training or a degree in a listed technical field, or comparable practical experience.
- Several years of field service engineering, technical support, or solutions engineering experience in robotics or industrial automation.
- Basic object-oriented programming, ability to read and work with Python code, and strong knowledge of electrics and safety standards.
- Familiarity with machine communication protocols and prior exposure to PLCs; very good English skills.
Nice to have
- German language skills.
Tools
Robflow, Robvision, PLCs, Python, IO, Modbus TCP, Profinet, Profibus
AI focus
No direct AI development duties are stated; the role supports robotics products that include AI.
Model-written summary · the original posting is authoritative