Robinhood
Customer Care, Program Manager
$99K–$150K
Chicago, IL +4 · Manager · Full-time · Posted Sep 25, 2026
- Location
- Chicago, IL
Denver, CO
Westlake, TX
Denver, CO
Westlake, TX - Education
- Bachelor's degree or equivalent practical experience.
- Visa sponsorship
- Restricted to U.S. citizens or lawful permanent residents due to legal requirements.
About the job
Leads end-to-end customer-care and contact-center program management for Trump Accounts, coordinating Robinhood, BNY, U.S. Treasury, and internal teams to meet operational and compliance commitments.
What you'll do
- Manage program scope, milestones, governance, risks, reporting, and partner deliverables throughout the program lifecycle.
- Lead incident response, business continuity, production change management, audits, and regulatory inquiries.
- Track U.S. Treasury waiver and compliance commitments and maintain program health and outcome metrics.
What they ask for
- Experience managing complex, multi-stakeholder programs involving external financial-services partners, vendors, or regulators.
- Incident management and crisis communication experience, including formal severity/on-call processes and cross-company coordination.
- Compliance-adjacent experience, such as regulated-data handling, waiver management, or third-party vendor governance.
- Bachelor's degree or equivalent practical experience.
Nice to have
- Familiarity with financial agency relationships, trustee/custodial structures, public-sector fintech, or comparable multi-party environments.
- PMP or similar.
Pay
USD 128,000–150,000 base salary (Zone 1); USD 112,000–132,000 base salary (Zone 2); USD 99,000–117,000 base salary (Zone 3)
Model-written summary · the original posting is authoritative