Robinhood
Customer Experience Associate
Denver, CO +3 · Full-time · Posted Oct 20, 2026
- Location
- Denver, CO
Westlake, TX
Denver, CO
Westlake, TX - Education
- A Bachelor’s degree or prior experience in the financial services industry is a plus.
About the job
Provides high-touch customer support on Robinhood’s financial products and platform through phone, email, and chat, while sharing feedback to improve the customer experience.
What you'll do
- Help customers navigate financial topics and platform tools across phone, email, and chat.
- Resolve inquiries using independent judgment in a fast-paced environment.
- Identify and communicate service improvements based on customer feedback and interaction trends.
What they ask for
- Strong written and verbal communication skills, including explaining complex topics clearly.
- Ability to support customers through phone and written channels and defuse customer anxiety.
- Ability to prioritize tasks, exercise independent judgment, and adapt in a fast-paced environment.
- Ability to work the required shift for a 24/7 model.
Nice to have
- Bachelor’s degree or prior experience in the financial services industry.
- Experience working in a customer support environment.
Pay
$21.30 — $25 USD base salary (Zone 1); $21.30 — $25 USD base salary (Zone 2); $20.40 — $24 USD base salary (Zone 3); $21.30 — $25 USD base salary (Zone 2); $20.40 — $24 USD base salary (Zone 3)
AI focus
Employees have access to AI tools and ongoing AI skill-building; AI is also used to support parts of the recruiting process, with hiring decisions made by hiring teams.
Model-written summary · the original posting is authoritative