Robinhood
Customer Experience Associate, Money
Denver, CO +3 · Full-time · Posted Oct 27, 2026
- Location
- Denver, CO
Westlake, TX
Denver, CO
Westlake, TX - Experience
- 1+ years; equivalent demonstrated through work experience, training, military experience, or education is accepted.
About the job
Supports Robinhood cardholders by resolving complex questions about Credit Card and Banking products and improving customer experience through feedback and issue investigation.
What you'll do
- Resolve complex cardholder inquiries with empathy, using product expertise and support guidelines.
- Investigate issues independently, escalate appropriately, and identify trends that may signal product bugs.
- Advocate for customers and products by sharing feedback that supports continuous improvement.
What they ask for
- At least 1 year of customer service, financial services, or contact center support experience, or equivalent demonstrated through work experience, training, military experience, or education.
- Basic understanding of financial products or strong willingness to learn.
- Familiarity with text, email, and phone-based support channels.
- Basic working knowledge of Salesforce or similar CRM platforms.
Pay
$21.30 — $25 USD hourly base pay (Zone 2); $20.40 — $24 USD hourly base pay (Zone 3)
Tools
Salesforce
AI focus
Employees receive access to AI tools and ongoing AI skill-building; Robinhood also uses AI tools to support parts of its recruiting process.
Model-written summary · the original posting is authoritative