Robinhood
Customer Experience Associate, Trump Accounts Resolutions Desk
Westlake, TX · Full-time · Posted Aug 31, 2026
- Experience
- 1+ year in customer support, operations, contact center work, or another customer-facing environment.
- Visa sponsorship
- Restricted to US citizens or lawful permanent residents.
About the job
Provides internal escalation support and coaching to customer experience agents handling Trump Accounts, resolving complex cases and identifying recurring support issues.
What you'll do
- Guide agents through complex workflows and documented policies; resolve escalated tickets and advise when to route cases to licensed teammates or managers.
- Coach agents on judgment, case documentation, and approved support guidance through Help Desk tickets and live phone consultations.
- Aggregate recurring process and product issues and share feedback with leadership.
What they ask for
- Strong written and verbal communication, empathy, and ability to de-escalate tense situations.
- Sound judgment applying policies and knowing when to resolve or escalate.
- Attention to detail in documentation, process adherence, and data handling.
- Must be a US citizen or lawful permanent resident due to legal requirements.
Nice to have
- Experience supporting launches, onboarding, or product rollouts.
- Familiarity with case management systems, internal knowledge bases, or chat and voice platforms.
Pay
$21.30 — $25 USD per hour (base pay); $20.40 — $24 USD per hour (base pay)
AI focus
Access to AI tools and continuous AI skill-building are offered to employees; AI tools are used to support parts of Robinhood's recruiting process.
Model-written summary · the original posting is authoritative