Robinhood
Customer Experience Manager, Executive Office
$103K–$155K
Denver, CO +3 · Manager · Full-time · Posted Oct 8, 2026
- Location
- Denver, CO
Westlake, TX
Denver, CO
Westlake, TX - Experience
- Minimum four years of experience in a Customer Care management role.
- Education
- Bachelor's degree in a related field.
About the job
Leads the Executive Office customer experience team handling complex, sensitive complaints and escalations, while improving resolution practices and addressing systemic customer issues.
What you'll do
- Set strategy and manage day-to-day complaint and escalation operations; establish resolution standards and practices.
- Lead, coach, and develop senior specialists to deliver consistent, thoughtful resolutions.
- Analyze complaint trends and customer friction, then partner with Compliance, Legal, Product, and other teams to address root causes.
What they ask for
- Experience leading escalations, complaints management, or complex customer operations; proven ability to lead and develop experienced teams.
- Strong operational leadership, analytical problem-solving, and cross-functional collaboration skills.
- Bachelor's degree in a related field.
- Series 7, 63, and 24 Designated Principal licenses (Series 9/10 accepted in lieu of the 24); Series 66 and Series 3 required within 180 days of hire.
Pay
$131,750 — $155,000 USD (base salary); $115,600 — $136,000 USD (base salary); $102,850 — $121,000 USD (base salary)
AI focus
Identify opportunities to improve automation and tooling; the posting also mentions access to AI tools and ongoing AI skill-building, but does not specify AI-related job duties.
Model-written summary · the original posting is authoritative