Robinhood
Customer Experience Manager, Trump Accounts
$86K–$130K
Westlake, TX · Manager · Full-time · Posted Oct 12, 2026
- Experience
- Prior leadership experience required; no years specified.
- Visa sponsorship
- Restricted to US citizens or lawful permanent residents due to legal requirements.
About the job
Leads and develops a customer experience team, handles complex financial-service escalations, and supports customers on trading, accounts, and market topics.
What you'll do
- Coach and develop team members against qualitative and quantitative performance metrics while fostering an inclusive culture.
- Resolve complex customer issues and serve as an escalation point for stock trading, corporate actions, and market mechanics.
- Support customer-facing teams with expertise in custodial accounts, IRAs, brokerage accounts, and investor education.
What they ask for
- Active FINRA licensing.
- Prior leadership experience, such as Team Lead, Supervisor, or Manager, with a record of achieving results.
- Strong interpersonal and communication skills, with a passion for mentorship.
- Deep financial-services knowledge, specifically equities, corporate actions, and retirement accounts.
Pay
$110,500 — $130,000 USD base pay (Zone 1); $96,900 — $114,000 USD base pay (Zone 2); $85,850 — $101,000 USD base pay (Zone 3)
AI focus
AI tools support parts of Robinhood's recruiting process; no AI-related job duties are stated.
Model-written summary · the original posting is authoritative