Robinhood
Customer Experience Representative, Active Trader
Chicago, IL +5 · Full-time · Posted Jun 16, 2026
- Location
- Chicago, IL
Denver, CO
Westlake, TX
Chicago, IL
Denver, CO
Westlake, TX - Experience
- 1+ years of customer experience within financial services; Series 3 required in the first 120 days.
- Visa sponsorship
About the job
Provides advanced customer support for active traders, especially on options and margin issues, while resolving escalations and relaying customer feedback to improve Robinhood’s products and experience.
What you'll do
- Resolve complex and escalated customer issues, including options, margin, and—after Series 3 licensure—Event Contracts support.
- Analyze customer issues and trends, collaborate on customer-experience improvements, and share findings with business partners.
- Contribute to knowledge bases, training, and onboarding materials; support continuous learning and process improvement.
What they ask for
- 1+ years of customer experience within financial services, with interest in active traders or a trade desk.
- Active Series 7 & 63; Series 3 required within the first 120 days.
- Ability to collaborate cross-functionally and effectively handle and de-escalate escalated customers.
Nice to have
- Familiarity with support platforms and CRM tools (e.g. Salesforce).
- Enthusiasm for financial markets, trading platforms, and fintech innovations.
Pay
$28.10 — $34.50 USD hourly base pay (Zone 2); $27.20 — $33.45 USD hourly base pay (Zone 3)
Tools
Salesforce
AI focus
Access to AI tools and continuous AI skill-building for employees; AI tools also support parts of the recruiting process. No AI development work is stated for this role.
Model-written summary · the original posting is authoritative