Robinhood
Customer Experience Representative, Brokerage Services
Denver, CO +4 · Full-time · Posted May 26, 2026
- Location
- Denver, CO
Westlake, TX
Chicago, IL
Denver, CO
Westlake, TX
About the job
Supports brokerage customers across phone, email, and chat, resolves account and trading issues, and shares feedback to improve the customer experience.
What you'll do
- Assist customers with needs ranging from simple to complex, including equities, margin, and options trading issues.
- Deliver customer support through phone, email, and chat, including defusing customer anxiety.
- Identify and communicate improvements based on customer interactions.
What they ask for
- Active FINRA Series 7 and 63 Licenses.
- Excellent customer service and written and verbal communication skills.
- Adaptability across phone and written support channels; ability to prioritize and exercise independent judgment in a fast-paced environment.
- Schedule flexibility, including possible evening and weekend shifts.
Pay
$28.10 — $33 USD per hour (base pay; Zone 2); $27.20 — $32 USD per hour (base pay; Zone 3)
AI focus
Employees receive access to AI tools and ongoing AI skill-building; AI tools also support parts of Robinhood’s recruiting process. The role itself does not state AI-related duties.
Model-written summary · the original posting is authoritative