Robinhood
Customer Experience Representative, Concierge
Denver, CO +4 · Full-time · Posted May 27, 2026
- Location
- Denver, CO
Westlake, TX
Chicago, IL
Denver, CO
Westlake, TX - Experience
- 3+ years at a brokerage or within a licensed financial services environment.
About the job
Supports high-value brokerage customers by resolving complex issues, providing compliant product guidance, and proactively building customer relationships.
What you'll do
- Resolve complex customer issues and provide personalized, goal-oriented support across financial products.
- Proactively engage customers, educate them, and provide clear guidance on investment products and strategies.
- Share customer insights internally and collaborate to improve products, outreach strategies, and support workflows.
What they ask for
- 3+ years of experience at a brokerage or in a licensed financial services environment.
- FINRA Series 7 and Series 63 licenses.
- Proficiency in multi-leg options strategies, margin trading, cryptocurrencies, and futures.
- Excellent verbal and written communication skills.
Nice to have
- FINRA Series 3 and Series 66 licenses (must be obtained within a certain number of days of employment if not already held).
- Experience with CRM tools and feedback systems such as Salesforce and Slack.
Pay
$34 — $46 USD per hour, base pay (Zone 2); $33.15 — $39 USD per hour, base pay (Zone 3)
Tools
Salesforce, Slack
AI focus
Access to AI tools and continuous AI skill-building for employees; AI tools also support parts of recruiting, with hiring decisions made by hiring teams.
Model-written summary · the original posting is authoritative