Robinhood
Customer Experience Representative, Executive Office
Chicago, IL +5 · Full-time · Posted Jun 23, 2026
- Location
- Chicago, IL
Denver, CO
Westlake, TX
Chicago, IL
Denver, CO
Westlake, TX - Experience
- 2+ years of customer support or service experience in financial services.
About the job
Investigates and resolves sensitive, high-visibility customer escalations and formal complaints, coordinating with internal teams to protect the customer experience and Robinhood’s brand.
What you'll do
- Resolve complex escalations, including cases from leadership, regulators, high-profile customers, and public platforms.
- Partner with Compliance, Legal, and senior leadership on case summaries, risk assessments, and outcomes; conduct root cause analysis and recommend improvements.
- De-escalate sensitive situations with professionalism and empathy.
What they ask for
- FINRA Series 7 and 63 licenses.
- At least 2 years of customer support or service experience in financial services.
- Strong analytical and investigative skills, including ability to resolve complex issues independently.
- Experience managing highly escalated or sensitive customer situations; strong judgment, ownership, adaptability, and communication skills.
Nice to have
- FINRA Series 3 and Series 66; if not already held, these must be obtained within a specified number of days of employment.
Pay
$34 — $40 USD (base pay, hourly); $33.15 — $39 USD (base pay, hourly)
AI focus
Employees receive access to AI tools and continuous AI skill-building; Robinhood also uses AI tools to support parts of its recruiting process.
Model-written summary · the original posting is authoritative