Robinhood
Customer Experience Team Lead
Westlake, TX · Full-time · Posted Sep 16, 2026
About the job
Leads customer support representatives, handling escalations and overseeing team performance and daily operations to deliver quality customer service.
What you'll do
- Coach and develop representatives through ongoing feedback and performance guidance.
- Resolve escalated and complex customer issues, and support customers directly during surges.
- Oversee queue management, workforce coordination, service-level adherence, and continuous improvement with partner teams.
What they ask for
- Active FINRA Series 7 and Series 63.
- Strong coaching and leadership skills.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced, high-volume environment, manage competing priorities, and flex schedules for business needs.
Nice to have
- Series 9/10 or 24; alternatively, ability to obtain Series 9/10 within 120 days.
Pay
$34 — $40 USD hourly base pay; $33.15 — $39 USD hourly base pay
AI focus
Employees have access to AI tools and continuous AI skill-building; the role's stated duties do not involve AI work.
Model-written summary · the original posting is authoritative