Robinhood
Overnight Customer Experience Representative, Brokerage Services
Denver, CO +4 · Full-time · Posted Sep 22, 2026
- Location
- Denver, CO
Westlake, TX
Chicago, IL
Denver, CO
Westlake, TX
About the job
Supports brokerage customers by phone, email, and chat, resolving issues and sharing customer feedback to improve the experience.
What you'll do
- Handle customer questions about brokerage products, including equities, margin, and options trading.
- Identify and communicate improvements based on customer interactions.
- Build expertise in complex financial concepts and provide empathetic customer support.
What they ask for
- Active FINRA Series 7 and 63 Licenses.
- Excellent customer service and written and verbal communication skills.
- Ability to adapt to phone and written support, defuse customer anxiety, and prioritize tasks independently.
- Schedule flexibility, including possible evening and weekend shifts.
Pay
$28.10 — $33 USD (base hourly pay, Zone 2); $27.20 — $32 USD (base hourly pay, Zone 3)
AI focus
Employees are offered AI tools and continuous AI skill-building; AI supports parts of the recruiting process, with hiring decisions made by hiring teams.
Model-written summary · the original posting is authoritative