Roblox
Senior Product Support Manager, Support Operations
$174K–$207K
San Mateo, CA, United States · Manager · Full-time · Posted Oct 8, 2026
- Experience
- 5+ years in each of operations management or product support, process development for operational efficiency, and data-driven decision-making.
- Education
- Bachelor's degree in business, operations, or a related field.
- Visa sponsorship
- For US-based roles, Roblox may be unable to employ candidates whose work authorization is related to certain U.S. visa categories, or support future H-1B sponsorship at this time.
About the job
Owns end-to-end support delivery for product areas, improving user and agent experiences through strategy, data-driven recommendations, and cross-functional execution.
What you'll do
- Develop scalable support processes, workflows, knowledge guidance, and launch-readiness documentation.
- Use customer insights and metrics to recommend product, tooling, automation, and process improvements.
- Lead large, multi-quarter support projects with Operations, Product, Engineering, and other teams.
What they ask for
- 5+ years of experience in operations management or product support, focused on creator and user experiences.
- 5+ years of experience developing processes to improve operational efficiency.
- 5+ years of experience using data to lead decision-making.
- Strong program management and cross-functional collaboration skills; bachelor's degree in business, operations, or a related field.
Pay
$174,100 — $207,480 USD (base salary)
Model-written summary · the original posting is authoritative