Roblox
Vendor Operations, Automation
$145K–$174K
San Mateo, CA, United States · Full-time · Posted Sep 9, 2026
- Experience
- 3–5 years of program and/or project management experience.
- Visa sponsorship
- For US-based roles, Roblox may be unable to employ candidates whose US work authorization is related to certain U.S. visa categories, or support future H-1B sponsorship at this time.
About the job
Scales safety vendor operations by standardizing workflows, implementing automation, and reporting operational performance to leadership.
What you'll do
- Design and roll out standardized processes and playbooks to improve vendor-operation quality, throughput, and cost efficiency.
- Partner with vendors and internal teams to establish workflows, SLAs, success metrics, and measurable outcomes; implement automation, including agentic and LLM-based solutions.
- Analyze operational datasets, report program health, and communicate status, risks, and recommendations to senior leadership.
What they ask for
- 3–5 years of program and/or project management experience.
- Hands-on process automation experience, practical familiarity with LLMs for agentic solutions, and a working understanding of basic machine learning concepts.
- Experience with or exposure to vendor relationship management, including SLAs, performance reviews, and escalations.
- High proficiency in spreadsheet software (Excel/Google Sheets), data fluency, and strong written and verbal communication skills, including communication with senior leadership.
Nice to have
- Experience in operations, vendor management, or trust & safety; vendor or customer service operations experience is a strong plus.
- Basic proficiency in a coding or scripting language (e.g., Python, SQL) to explore and contextualize large datasets.
Pay
$144,620 — $174,100 USD base salary (annual; San Mateo, CA headquarters roles)
Tools
Excel, Google Sheets, LLMs, Python, SQL
AI focus
Identify and implement automation, including agentic and LLM-based solutions, to reduce manual work and improve consistency; apply a working understanding of basic machine learning concepts.
Model-written summary · the original posting is authoritative