Roboflow
Customer Success Engineer
NY, SF or Remote (US) · Remote · Full-time · Posted Sep 23, 2026
About the job
Helps self-serve and Corporate customers use Roboflow independently by delivering technical education, structured enablement, and reusable learning resources.
What you'll do
- Develop and deliver webinars, workshops, onboarding, learning journeys, and structured 1:1 enablement.
- Create reusable technical content and turn recurring customer questions into scalable programs and assets.
- Track engagement and program effectiveness, and work with Product to address recurring knowledge and usability gaps.
What they ask for
- Working knowledge of computer vision and machine learning, including datasets, annotation, model training, evaluation, and inference.
- Comfort using Python, APIs, notebooks, and common developer tooling.
- Understanding of model evaluation, dataset quality, annotation strategy, and dataset versioning.
- Ability to explain technical concepts clearly and deliver structured customer-facing programs and educational content.
Nice to have
- Experience using Roboflow or contributing to its ecosystem.
- Experience in customer success, technical enablement, developer relations, technical education, solutions engineering, or technical support.
Tools
Python, APIs, notebooks
AI focus
Teach customers to use computer vision and machine learning workflows, including dataset preparation, annotation, model training, evaluation, and inference.
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