Roboflow
Named Technical Support Engineer
$150K–$200K
NY, SF or Remote (US) · Remote · Full-time · Posted Dec 22, 2025
- Experience
- 7+ years of experience with Linux and networking fundamentals.
About the job
Provides dedicated technical support and enablement for one enterprise customer’s computer vision deployment, serving as its regional technical representative and escalation point.
What you'll do
- Diagnose complex issues across edge devices, networking, cloud pipelines, and inference performance; participate in the on-call rotation as needed.
- Lead customer enablement, maintain a shared knowledge base, and build understanding of the customer’s infrastructure and workflows.
- Partner with Product, Field Engineering, and Account Executives to share customer insights and improve adoption and operations.
What they ask for
- 7+ years of experience with Linux and networking fundamentals, including VPN, SSH, and firewalls.
- Strong scripting skills in Bash and Python.
- Ability to diagnose issues across the CV/ML pipeline, from data and training through workflow and edge inference.
- Hands-on experience with edge devices such as Nvidia Jetson, Raspberry Pi, webcams, or industrial cameras.
Nice to have
- Experience with the Roboflow platform.
- Prior named-account support or Technical Account Manager / DSE experience; pre-sales, solutions architecture, or consulting background.
Pay
$150K - $200k OTE (total pay)
Tools
Linux, VPN, SSH, Bash, Python, Nvidia Jetson, Raspberry Pi
AI focus
Supports a customer’s computer vision deployment, including data, training, workflows, and edge inference; helps mature computer vision operations and deployment reliability.
Model-written summary · the original posting is authoritative