Roboflow
Support Engineer
NY, SF or Remote · Full-time · Posted Sep 10, 2025
- Experience
- 5+ years with Linux and networking fundamentals.
About the job
Provide consultative technical support to enterprise customers using Roboflow’s computer vision platform, resolving issues and advising on effective product use.
What you'll do
- Resolve customer technical issues within contractual SLAs and participate in the on-call rotation.
- Advise customers, create technical best-practice content, and collaborate with Sales, Solutions Architects, Implementation Engineers, Product, and field teams.
- Share customer feedback and recurring issues to inform product roadmaps and improve support processes and tooling.
What they ask for
- 5+ years of experience with Linux and networking fundamentals, including VPN, SSH, and firewalls.
- Proficiency scripting with Bash and Python.
- Ability to troubleshoot across customer data, cloud infrastructure, networking, and model inference on diverse hardware.
- Knowledge of computer vision and machine-learning pipeline practices, including data, training, and deployment on edge devices.
Nice to have
- Experience with the Roboflow Stack.
- Experience integrating or troubleshooting camera-based edge devices, or in technical consulting, pre-sales engineering, or solutions architecture.
Tools
Linux, VPN, SSH, Bash, Python, Nvidia Jetson, Raspberry Pi
AI focus
Support customers using computer vision and machine-learning pipelines, including data, training, deployment, and model inference.
Model-written summary · the original posting is authoritative