Roger Healthcare
Customer Success Manager
$120K–$170K
San Francisco Office · On-site · Manager · Full-time · Posted Jul 9, 2026
- Experience
- 3 to 8 years; healthcare exposure is a plus but not required.
About the job
Supports home health clinicians using Roger by managing onboarding, engagement, operational workflows, and issue resolution.
What you'll do
- Communicate with clinicians through onboarding, training, and ongoing engagement; create and maintain learning resources.
- Run day-to-day operations, including scheduling, follow-ups, record-keeping, and coordination across teams.
- Monitor usage and engagement, identify issues, and relay clinician feedback to inform product improvements.
What they ask for
- 3 to 8 years in a customer-facing, operations, or success role.
- Strong, empathetic communication and operational organization, with attention to detail.
- Comfort navigating dashboards, tracking metrics, and using data to spot opportunities.
- Ability to learn unfamiliar domains quickly and work comfortably with ambiguity and ownership.
Nice to have
- Healthcare exposure (a plus, not required).
Pay
$120K – $170K (USD, base salary); equity offered, amount not stated.
AI focus
The company’s AI platform supports home health clinicians by reducing documentation paperwork; this role helps clinicians adopt and use Roger.
Model-written summary · the original posting is authoritative