Rogo
Customer Support Specialist
$90K–$110K
San Francisco · On-site · Full-time · Posted Jun 30, 2026
- Experience
- 1+ years in customer support or user operations within a B2B SaaS or technology environment.
About the job
Provides chat and email support to Rogo clients, resolves issues, and shares client feedback to inform product improvements and scalable support operations.
What you'll do
- Manage chat and email support queues, resolve issues promptly, and meet SLAs.
- Help diagnose root causes and provide workarounds; identify process improvements and automation opportunities.
- Coordinate with Customer Support Managers and Product, Engineering, Sales, and Post-Sales teams.
What they ask for
- 1+ years of customer support or user operations experience in a B2B SaaS or technology environment.
- Strong organizational and prioritization skills in ambiguous, high-volume queues.
- Excellent verbal and written communication skills and attention to detail.
- Analytical mindset and experience using data to inform operational decisions.
Pay
$90K – $110K (base salary)
AI focus
Stay current with financial and AI markets; the role supports clients using an AI product.
Model-written summary · the original posting is authoritative