Rogo
IT Support Specialist
$85K–$121K
New York City · On-site · Full-time · Posted Oct 16, 2026
- Experience
- 2+ years of hands-on IT support or helpdesk experience; startup or SaaS experience is ideal.
About the job
Provides first-line IT support to Rogo employees, managing devices, software access, onboarding and offboarding, office technology, and basic connectivity troubleshooting.
What you'll do
- Triage and resolve employee helpdesk requests across hardware, software, access, and connectivity.
- Manage device lifecycle and inventory, software licenses, and employee account provisioning and deprovisioning.
- Support conference room AV and office connectivity; document solutions and coordinate equipment shipping.
What they ask for
- Working knowledge of MDM platforms such as Iru, Intune, or Jamf; identity and access tools such as Okta, Entra ID, or Active Directory; and ticketing systems.
- Comfort troubleshooting AV and understanding networking fundamentals.
- Clear, patient communication and ability to prioritize requests and escalate issues appropriately.
Nice to have
- Mac-first environment; Google Workspace or Microsoft 365 administration; scripting or automation; relevant certifications; or experience in financial services or other security-conscious environments.
- Experience coordinating and shipping IT equipment to remote employees and offices.
Pay
$85K – $121K (base salary)
Tools
Iru, Intune, Jamf, Okta, Entra ID, Active Directory, Google Workspace, Microsoft 365
Model-written summary · the original posting is authoritative