Rokt
Customer Success Director, Customer Data Platform (CDP)
$165K–$390K
New York, New York · Director · Full-time · Posted Sep 23, 2026
- Experience
- 8+ years in Customer Success / Account Management / Solutions Consulting in enterprise SaaS.
About the job
Lead customer success for strategic global accounts, strengthening relationships and driving retention, platform adoption, expansion, and measurable customer outcomes for Rokt mParticle’s CDP.
What you'll do
- Build trusted stakeholder relationships and serve as the customer advocate and main point of contact for strategic accounts.
- Develop tailored success and account plans, advise customers on platform use, and lead business reviews using customer health and adoption metrics.
- Collaborate with Solutions, Sales, and Product teams to deliver customer outcomes and share feedback that informs product direction.
What they ask for
- 8+ years of experience in Customer Success, Account Management, or Solutions Consulting in enterprise SaaS.
- Experience supporting high-revenue, large-scale global customers, including senior stakeholder engagement and executive-level communication.
- Ability to translate customer business strategy into data-driven success plans, platform adoption, and measurable outcomes.
- Strong cross-functional collaboration skills and an AI-first mindset, using AI tools and automation while maintaining customer experience.
Nice to have
- Experience with data, martech, CDPs, or developer-adjacent platforms.
- Leadership experience, such as guiding teams, mentoring, or leading cross-functional initiatives.
Pay
$262,000 - $390,000 USD total pay; $165,000 - $220,000 USD base salary
Tools
mParticle, CDPs, AI, Audience Agent
AI focus
Use AI for account intelligence, account health assessment, success planning, risk and growth identification, troubleshooting integrations, and demonstrating and driving adoption of AI-powered mParticle capabilities such as Audience Agent.
Model-written summary · the original posting is authoritative