Rokt
Strategic Customer Success Manager, Customer Data Platform (CDP)
$134K–$262K
New York, New York · Manager · Full-time · Posted May 20, 2026
- Experience
- 6+ years; the posting lists Customer Success, Account Management, or Solutions Consulting as alternatives.
About the job
Manages strategic global customer relationships for Rokt mParticle’s CDP, helping enterprise clients achieve measurable outcomes, adopt the platform, and expand their use of its products.
What you'll do
- Build stakeholder relationships, act as the customer’s main contact, and create success plans tied to business goals.
- Advise customers on mParticle use cases and best practices; track account health and lead quarterly business reviews.
- Coordinate strategic account plans with Solutions, Sales, and Product teams, sharing customer feedback to inform product direction.
What they ask for
- 6+ years of experience in Customer Success, Account Management, or Solutions Consulting in enterprise SaaS.
- Experience supporting high-revenue, large-scale global customers, including senior stakeholders and executive-level communication.
- Ability to translate customer business strategy into data-driven success plans, platform adoption, and measurable outcomes.
- Cross-functional collaboration skills and an AI-first approach to using AI tools and automation while maintaining customer experience.
Nice to have
- Experience with data, martech, CDPs, or developer-adjacent platforms.
Pay
$221,000 - $262,000 USD total compensation; $134,000 - $165,000 USD base salary
Tools
mParticle, CDP, Audience Agent
AI focus
Uses AI for account intelligence, account health assessment, success planning, risk and growth identification, integration troubleshooting, and adoption of AI-powered mParticle capabilities such as Audience Agent.
Model-written summary · the original posting is authoritative