Rox
Customer Success Manager
San Francisco · On-site · Manager · Full-time · Posted Oct 6, 2026
- Experience
- 5+ years in customer success or post-sales.
About the job
Owns the post-go-live customer lifecycle across SMB to Enterprise accounts, driving adoption, retention, risk recovery, and expansion readiness.
What you'll do
- Manage account health and adoption, capture evidence of value, and run customer operating cadences including executive QBRs.
- Identify at-risk accounts, lead recovery plans, and partner with AEs on qualified expansion opportunities.
- Work with Growth Strategists, FDEs, Product, and Engineering on customer handoffs, roadmap input, and repeatable playbooks.
What they ask for
- 5+ years in customer success or post-sales, owning retention, utilization, or expansion outcomes.
- Track record managing VP-level stakeholders or above.
- Demonstrated ability to drive measurable time-to-value and turn healthy usage into expansion pipeline.
- Experience with technical or AI-native products; able to speak credibly about current trends and tools.
Nice to have
- STEM degree or quantitative background.
- Be located in or willing to relocate to San Francisco.
AI focus
Customer success for an agentic revenue platform; experience with technical or AI-native products is required.
Model-written summary · the original posting is authoritative