Rubrik
Customer Success Manager - Growth and Retention
$173K–$259K
Palo Alto, CA +1 · Manager · Full-time · Posted Aug 19, 2026
- Location
- Palo Alto, CA
Palo Alto, CA, United States - Experience
- 8+ years in Renewals, Customer Success, Account Management, or Customer Operations; SaaS preferred.
About the job
Leads customer retention efforts by identifying churn risk, coordinating mitigation across teams, handling renewal objections, and improving scalable save programs and reporting.
What you'll do
- Maintain churn-risk scoring and coordinate account-level mitigation plans with Renewals, Customer Success, Sales, Pricing, and other partners.
- Develop and run proactive retention programs, objection-handling resources, and enablement for renewal teams.
- Report churn drivers, save rates, and program outcomes; manage retention dashboards and support renewal forecasting.
What they ask for
- Strong analytical and commercial skills, including experience with pricing, TCO, ROI, and competitive objections.
- Ability to influence cross-functional teams and lead risk discussions with executive stakeholders.
- Experience with Salesforce, Gainsight/CS platforms, and BI tools such as Tableau, Power BI, or Looker.
- Strong communication, negotiation, and conflict-resolution skills.
Nice to have
- Experience in competitive intelligence, pricing strategy, or deal desk functions; running war rooms or escalation workflows.
- Background in program management or enablement; understanding of SaaS economics including GRR, NRR, churn, discount impact, and unit economics.
Pay
$172,600 — $258,800 USD (base salary)
Tools
Salesforce, Gainsight, Tableau, Power BI, Looker
AI focus
No AI work is specified for this role.
Model-written summary · the original posting is authoritative