Rubrik
Manager, Customer Resilience Management - Customer Success
$156K–$233K
Morrisville (NC) & Palo Alto (CA) +1 · Manager · Full-time · Posted Aug 24, 2026
- Location
- Morrisville (NC) & Palo Alto (CA)
Palo Alto, CA, United States - Experience
- 10+ years in customer success and/or technical account management; 3+ years leading and managing people.
- Education
- Bachelor's degree in a computer-related discipline preferred.
About the job
Leads a team of Customer Resilience Managers responsible for the post-sales customer lifecycle, account health, adoption, renewals, and escalations for selected enterprise accounts.
What you'll do
- Lead, hire, coach, and manage Customer Resilience Managers, including setting goals and overseeing performance and career development.
- Set strategy for managed accounts and coordinate with cross-functional teams to improve customer outcomes, processes, adoption, and account growth.
- Oversee customer health, renewals, escalations, team operations, and reporting on portfolio metrics and risks.
What they ask for
- 10+ years of experience in customer success and/or technical account management in a technology company.
- 3+ years leading and managing people and building high-performing teams.
- Excellent written and verbal communication skills.
- Able to work across time zones and outside standard business hours when escalations require it; able to travel to customer sites and internal offsites as needed.
Nice to have
- Bachelor's degree in a computer-related discipline.
Pay
$155,500–$233,300 USD base salary
Model-written summary · the original posting is authoritative