Rubrik
Senior Director, IT Product Management - GTM & Customer Experience
$278K–$390K
Palo Alto, CA +1 · Director · Full-time · Posted Aug 24, 2026
- Location
- Palo Alto, CA
Palo Alto, CA, United States - Experience
- 15+ years overall, including 5+ years leading teams at a high-growth, large-scale tech or SaaS company.
- Education
- Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree (MS/PhD) or MBA preferred.
About the job
Leads the product vision, team, and delivery of AI-driven GTM and customer-experience platforms, redesigning revenue and support workflows into measurable, governed agentic systems.
What you'll do
- Own the multi-year GTM and CX AI product vision and roadmap, tied to measurable business impact.
- Redesign and instrument Quote-to-Cash, NPI, partner, onboarding, and support processes; define data alignment across revenue and CX systems.
- Lead and mentor product managers, partnering with Engineering to deliver production-grade AI with evaluation, human oversight, and responsible-AI safeguards.
What they ask for
- 15+ years of progressive leadership in enterprise technology/product management, including 5+ years leading teams at a high-growth, large-scale tech or SaaS company.
- Experience with hardware/software/SaaS go-to-market models and NPI; track record leading Q2C or NPI process re-engineering with accountability for operational metrics.
- Demonstrated success delivering production-grade AI/ML products, including generative-AI applications, agentic architectures, and large-scale automation.
- Hands-on experience across CRM (Salesforce), PRM, advanced CPQ, billing, and complex revenue architectures; Bachelor's degree in Computer Science, Engineering, or a related field.
Nice to have
- CX/customer-support platform experience.
- Advanced degree (MS/PhD) or MBA.
Pay
$278,200 — $389,800 USD (base salary)
Tools
Salesforce, Clari, LLMs, agent frameworks, cloud, MLOps, vector search, real-time systems
AI focus
Owns AI transformation of GTM and CX platforms, including generative AI, multi-agent orchestration, intelligent automation, production evaluation, and human-in-the-loop governance.
Model-written summary · the original posting is authoritative