Runway
Support Specialist, APAC Tier 1
$65K–$80K
Remote · Remote · Full-time · Posted Sep 30, 2026
- Experience
- 0–2 years in any customer-facing or process-driven role.
About the job
Handles high-volume Tier 1 support tickets about account access, billing, and plans, using established processes and routing complex issues to other support teams.
What you'll do
- Resolve tickets about account access, billing, and plans for Free, Standard, Pro, and Max users.
- Use macros, playbooks, and AI support layer suggestions to resolve tickets accurately and quickly.
- Route tickets requiring product judgment or creative-tool troubleshooting, and flag recurring questions that may need macros.
What they ask for
- Clear and accurate written communication.
- Ability to handle repetitive, high-volume work while maintaining accuracy.
- Curiosity to explore the product or help documentation before interviewing.
Nice to have
- Prior experience with Zendesk, Notion, or Slack.
- Experience in SaaS.
Pay
$65K – $80K (base salary; currency not stated)
Tools
Zendesk, Notion, Slack
AI focus
Use AI support layer suggestions when resolving tickets.
Model-written summary · the original posting is authoritative