Runway
Support Specialist, Creative Enterprise Tier 3
$100K–$145K
Remote · Remote · Full-time · Posted Mar 17, 2026
- Experience
- 3-5+ years in customer-facing technical roles, including support, solutions engineering, CSM, or technical account management.
About the job
Provide strategic technical and creative support to enterprise customers using Runway, investigate issues, and improve support processes and AI automation.
What you'll do
- Handle complex customer inquiries across email, chat, Slack, and calls; investigate issues and write bug reports.
- Support enterprise implementation and adoption while collaborating with Customer Success, Product, and Engineering.
- QA test AI support automation and improve documentation, processes, and product support based on customer patterns.
What they ask for
- Experience with video editing, content creation, creative workflows, or generative AI tools.
- Proven track record handling enterprise customers and complex escalations.
- History of working autonomously with minimal supervision.
- Examples of process improvements or systems built.
Pay
$100K – $145K (USD base salary)
Tools
Runway
AI focus
QA test AI support automation for quality and accuracy; support customers using generative AI tools.
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