Saalex
Computer User Support Specialist II - Help Desk
$60K–$90K
Keyport, Washington · Full-time · Posted Sep 17, 2026
- Experience
- Minimum of two years of Tier 2 IT support experience.
- Education
- High School Diploma or GED required.
- Visa sponsorship
- T5 Investigation is required; requirements to obtain a clearance include US Citizenship.
About the job
Provides Tier 2 help desk and desktop support, troubleshooting end-user hardware, software, account, operating system, and network issues in a DoD environment.
What you'll do
- Manage, troubleshoot, document, prioritize, and resolve incidents and service requests using ServiceNow or a comparable ITSM system.
- Configure, deploy, maintain, and troubleshoot Microsoft desktop operating systems, Office applications, Active Directory accounts, and approved endpoint security tools.
- Monitor tickets for timely resolution, document recurring issues, and escalate complex problems to appropriate support teams.
What they ask for
- At least two years of Tier 2 IT support experience, including service desk ticket management and resolution.
- Experience with Microsoft desktop operating systems, Microsoft Office or other desktop productivity applications, and Active Directory.
- Working knowledge of desktop cybersecurity tools and basic network troubleshooting, including TCP/IP, DNS, and DHCP.
- CompTIA Security+ and/or ISC2 SSCP; current Microsoft Desktop Operating System certification.
Nice to have
- ITIL Foundation Certification
Pay
$60K – $90K annually (depending on experience) (USD, base salary)
Tools
ServiceNow, Microsoft desktop operating systems, Microsoft Office, Active Directory, TCP/IP, DNS, DHCP
Model-written summary · the original posting is authoritative