Saalex
Technical Support Specialist
$45K–$85K
Tidewater, Virginia +1 · Full-time · Posted Apr 20, 2026
- Location
- Tidewater, Virginia
San Diego, California - Experience
- 3–5 years.
- Education
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
About the job
Provides Tier 1–3 technical support for Navy users and IT services across global Live Virtual Constructive environments, including troubleshooting, system maintenance, and DoD cybersecurity compliance.
What you'll do
- Resolve hardware, software, network, and user incidents; document work in ticketing systems.
- Install, configure, update, and maintain workstations, applications, and user accounts.
- Support system deployments and secure configurations, coordinating escalated issues with IT and cybersecurity teams.
What they ask for
- 3–5 years of experience in technical support, help desk, or IT support roles.
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Experience supporting Windows and/or Linux operating systems and standard office applications.
- Familiarity with ticketing systems and IT service management processes; knowledge of TCP/IP, DNS, and DHCP; relevant certifications (e.g., CompTIA A+, Network+, Security+).
Nice to have
- Experience supporting DoD or Navy IT environments; familiarity with ITIL-based service management practices.
- Experience with endpoint management tools and remote support tools; active security clearance preferred.
Pay
$45k-$85k (depending on experience) (USD, base salary)
Tools
Windows, Linux, TCP/IP, DNS, DHCP, CompTIA A+, Network+, Security+
Model-written summary · the original posting is authoritative