SafeBreach
Customer Success Manager (CSM)
$120K–$140K
United States +1 · Remote · Manager · Full-time · Posted Oct 6, 2026
- Location
- United States
Remote - Experience
- At least 5 years in Customer Success roles (CSM, Account Manager).
About the job
Manage enterprise customer relationships to drive adoption, value realization, satisfaction, retention, and expansion of the SafeBreach platform.
What you'll do
- Build customer relationships, create success plans, and guide onboarding and account growth against measurable goals.
- Advocate for customers internally, coordinate solutions to issues, and translate product-usage data into actionable advice.
- Maintain regular customer check-ins and document customer activity and key data in Gainsight.
What they ask for
- At least 5 years of experience in Customer Success roles (CSM, Account Manager).
- Cybersecurity expertise and prior experience working with security vendors.
- Ability to manage multiple customer accounts, prioritize tasks, and meet deadlines.
- Strong business, written, and verbal communication skills; travel required (30%).
Nice to have
- Knowledge of Offensive security tools.
- Experience in a startup or early-stage company; experience with globally distributed teams preferred.
Pay
$120,000-140,000 USD base salary
Tools
Gainsight
Model-written summary · the original posting is authoritative