Technical Support Engineer

What you'll do

• Handle customer support cases and own escalations through resolution, collaborating with senior engineers and field teams.
• Build and maintain support-lab environments, replicate customer issues, isolate root causes, and document defects.
• Contribute to root cause analysis, process improvements, knowledge base articles, and internal training.

What they ask for

• 2–5 years in Tier 2/3 technical support or a similar customer-facing technical role in cybersecurity or SaaS.
• Working knowledge of MITRE ATT&CK and familiarity with detection engineering concepts; hands-on experience with at least one of SIEM, EDR, firewalls, threat intelligence platforms, or vulnerability management.
• Troubleshooting experience across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux), including log analysis and networking fundamentals.
• Experience supporting enterprise customers and using case management or ticketing tools (e.g., Salesforce, Jira).

Nice to have

• Penetration testing, red teaming, or security consulting experience; scripting in Python, PowerShell, or Bash.
• Startup or rapidly scaling company experience; relevant security, networking, cloud, or vendor certifications.

Pay

USD $110,000 - $135,000/yr base salary

Tools

MITRE ATT&CK, SIEM, EDR, AWS, Azure, GCP, Salesforce, Jira