Sage Care
Product Manager, Agent Intelligence
$150K–$185K
HQ · Hybrid · Manager · Full-time · Posted Sep 4, 2026
- Experience
- Experience as a Product Manager; no years specified.
About the job
Owns the product systems that evaluate agent performance, turn conversation data into insights, and drive continuous improvements to AI-powered care navigation agents.
What you'll do
- Define agent quality standards and evaluation rubrics across workflows and customers.
- Build evaluation systems, including human review, automated pipelines, and scenario-based testing.
- Analyze conversations and close the feedback loop by translating failures into tests and product improvements.
What they ask for
- Experience as a Product Manager, ideally on technical, data-intensive, AI, automation, or platform products.
- Strong analytical skills and comfort with data, metrics, and ambiguous problem spaces.
- Ability to define quality standards, measurement frameworks, evaluation processes, or operational workflows.
- Experience working closely with engineering and cross-functional teams.
Nice to have
- Experience with AI products, conversational interfaces, LLMs, machine learning workflows, or agent systems.
- Experience with evaluation frameworks, experimentation, quality operations, or human-in-the-loop systems.
Pay
$150K – $185K USD base salary
AI focus
Builds systems to evaluate and improve AI agent performance, including conversational data analysis, automated evaluation, retrieval, ranking, personalization, and feedback systems.
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