Agentic Customer Success Manager, Senior Manager

What you'll do

• Help customers establish and develop Centers of Excellence, train Agent Champions, and support AI governance and adoption.
• Use agent telemetry and platform data to recommend workflow improvements, track ROI, and drive consumption of contracted licenses and credits.
• Coordinate with Salesforce teams and partners to remove adoption barriers, identify new AI use cases, and relay customer needs to Product and Engineering.

What they ask for

• 6+ years of work experience, including 3+ years in Customer Success, Professional Services, or Management Consulting focused on enterprise SaaS adoption and change management.
• Experience supporting governance frameworks or Steering Committees for large-scale digital transformation projects.
• Ability to interpret telemetry, usage data, and performance dashboards; experience managing consumption-based accounts.
• Ability to communicate AI outcomes to senior stakeholders and understand AI/LLM logic.

Nice to have

• Industry experience in Supply Chain/Manufacturing or Financial Services; familiarity with ERP, MRP, TMS, and related workflows.
• Familiarity with Data Cloud, Agentforce, or Slack-based workflow automations; Salesforce certifications are a plus.

Pay

$123,100 - $227,000 annually (base salary); $147,400 - $247,900 annually (base salary)

Tools

Data Cloud, Agentforce, Slack, ERP, MRP, TMS, AI/LLM

AI focus

Supports customers in adopting, governing, optimizing, and expanding AI-agent use cases, using telemetry to improve performance and business outcomes.