Salesforce
Credit & Collections Analyst
Indiana - Indianapolis · Office - Flexible · Full-time · Posted Oct 22, 2026
- Experience
- Minimum of 1 year of credit collections experience in a high-growth environment (or equivalent).
- Education
- Degree or equivalent relevant experience required.
About the job
Manages an enterprise accounts-receivable portfolio, collects payments, resolves billing and payment issues, and supports specialty collections and process improvements.
What you'll do
- Manage an enterprise portfolio, including standard and specialty collections and process-improvement initiatives.
- Assess solvency and willingness to pay, facilitate payments, and negotiate payment plans for distressed accounts.
- Resolve billing disputes, escalate significant payment issues, and carry out collection policies, including account suspensions.
What they ask for
- At least 1 year of credit collections experience in a high-growth environment or equivalent, including contributing to process improvement initiatives and/or project management.
- Strong organizational and customer relationship skills for high transaction volumes and varied customer interactions.
- Demonstrated initiative and curiosity, including experimenting with AI tools; ability to manage competing priorities and deliver accurate results on deadline.
Tools
AI tools, AWS, M&A, Tableau, Mulesoft
AI focus
Experiment with AI tools; Salesforce also uses AI tools to help recruiters assess and evaluate candidates’ resumes and qualifications.
Model-written summary · the original posting is authoritative