Salesforce
Critical Incident Communications, Senior Specialist
$94K–$142K
Georgia - Atlanta +2 · Office - Flexible · Senior · Full-time · Posted Oct 8, 2026
- Location
- Georgia - Atlanta
Indiana - Indianapolis
Illinois - Chicago - Experience
- 4–8 years in incident management, crisis communications, or technical writing.
About the job
Communicates clear, timely updates to customers and internal stakeholders during critical technical incidents and other urgent service-impacting events.
What you'll do
- Translate complex technical issues into audience-appropriate updates for customers, executives, and customer-facing teams.
- Coordinate incident information across engineering, support, and other Salesforce teams; build partnerships and help develop customer-success action plans.
- Support incident readiness through training, simulations, tests, and drills, and participate in occasional crisis-communications on-call coverage.
What they ask for
- 4–8 years of experience in incident management, crisis communications, or technical writing.
- Exceptional writing, editing, and verbal communication skills, plus strong analytical and problem-solving skills.
- Understanding and experience with cloud infrastructure and platforms, such as AWS and GCP.
- Ability to synthesize technical information for different audiences and accommodate an on-call schedule that may include weekends and holidays.
Nice to have
- Experience with Salesforce platforms; Trailhead Ranger status or Salesforce certifications are a plus.
- Experience in a 24/7/365 operations environment, creating customer-facing communications, or project/program and change management.
Pay
$94,000 - $142,300 annually (base salary)
Tools
AWS, GCP, Salesforce
Model-written summary · the original posting is authoritative