Salesforce
Customer Risk Manager
$117K–$237K
Georgia - Atlanta +5 · Office - Flexible · Manager · Full-time · Posted Oct 19, 2026
- Location
- Georgia - Atlanta
Illinois - Chicago
Indiana - Indianapolis
Washington - Bellevue
Texas - Austin
Texas - Dallas - Experience
- 8+ years in account management, consultation, project management, and/or escalation management; 3–4 years of hands-on cross-cloud customer support; preferred: 3+ years in Customer Success, SaaS platform usage, or related functional areas.
- Education
- BA/BS degree (quantitative/technical degree preferred), though other degrees and equivalent work experience will also be considered.
About the job
Manages enterprise customer risks and escalations, coordinating internal and external stakeholders to resolve complex issues, reduce attrition risk, and improve customer outcomes.
What you'll do
- Own a defined portfolio, territory, or Cloud and manage the health, prioritization, and outcomes of risks within it.
- Lead complex enterprise customer escalations, coordinating executive stakeholders and cross-functional teams through resolution.
- Use root-cause analysis and trend reporting to drive process improvements and systemic change.
What they ask for
- 8+ years in account management, consultation, project management, and/or escalation management.
- 3–4 years of hands-on experience supporting customers across a wide range of Salesforce clouds and products.
- BA/BS degree, though other degrees and equivalent work experience will also be considered.
- Deep understanding of the Salesforce Product Suite and enterprise technical environments.
Nice to have
- 3+ years of industry background in Customer Success, SaaS platform usage, or related functional areas.
- Experience driving business value, facilitating complex discussions, handling objections, and influencing C-level conversations.
Pay
$117,400 - $216,900 USD base salary; $140,900 - $236,700 USD base pay
Tools
Salesforce Product Suite, databases, networking, server administration, authentication, server architecture, analytics, ETL tools
AI focus
May use AI tools to help resolve customer issues; Salesforce also uses AI tools to assess candidates’ resumes and qualifications during recruiting.
Model-written summary · the original posting is authoritative