Customer Risk Manager - MuleSoft

What you'll do

• Own risk health, prioritization, and outcomes for a defined portfolio, territory, or Cloud; serve as the primary escalation point for enterprise customers.
• Coordinate internal and external stakeholders to resolve complex customer issues and communicate status and resolutions.
• Use root cause analysis and trend reporting to drive process improvements and systemic change.

What they ask for

• 8+ years in account management, consultation, project management, and/or escalation management.
• Deep understanding of the Anypoint Platform and core integration concepts, including APIs, ESBs, iPaaS, and event-driven architecture.
• Working knowledge of the Salesforce Product Suite and enterprise technical environments.
• BA/BS degree, though other degrees and equivalent work experience will also be considered.

Nice to have

• 3+ years of industry background in Customer Success, SaaS platform usage, MuleSoft development or implementation work, or related functional areas.
• Quantitative/technical degree preferred.

Pay

$117,400 - $177,600 annually (base salary); $140,900 - $193,700 per year (base pay)

Tools

Anypoint Platform, API Manager, API Designer, Runtime Manager, CloudHub/RTF, MuleSoft Agent Fabric (MAF), Slack, Salesforce Product Suite

AI focus

Understands emerging AI/agent governance capabilities such as MuleSoft Agent Fabric (MAF), which manages and orchestrates AI agents and MCP servers on Anypoint; may use AI tools to help resolve customer issues.