Customer Success Manager, Core - Commercial

What you'll do

• Coordinate Signature deliverables and customer experience, aligning business and technical stakeholders and supporting renewals and expansion.
• Drive Sales and Service Cloud adoption through enablement, usage reviews, stakeholder relationships, and tailored recommendations.
• Monitor technical health and customer risks, coordinate incident response, and escalate complex issues to technical teams.

What they ask for

• 5+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields.
• 3-4 years experience supporting customers using Sales Cloud and Service Cloud.
• Strong consulting, communication, and stakeholder-influence skills, including the ability to facilitate discussions and influence C-level conversations.
• Working knowledge of Sales Cloud and Service Cloud features, processes, and automation; ability to demonstrate Lightning Sales/Service Console and mobile app.

Nice to have

• Sales Cloud Consultant and Service Cloud Consultant certifications.
• Experience with Einstein for Sales and Service.

Pay

$123,100 - $186,300 annually (base salary); $147,400 - $202,600 per year (base pay)

Tools

Sales Cloud, Service Cloud, Journey Builder, Commerce Promotions, Einstein for Sales, Lightning Sales/Service Console, Agentforce

AI focus

Use AI agents to automate routine tasks, apply prompt engineering to retrieve customer data and draft success plans, and use AI-driven sentiment and intent analysis to flag concerns; pursue Agentblazer training and certifications.