Customer Success Manager - Core (Sales & Service) Clouds

What you'll do

• Coordinate Signature deliverables, customer experience, renewals, and expansion; align business and technical stakeholders around customer goals.
• Drive Sales and Service Cloud adoption through enablement, usage reviews, and recommendations; identify risks and address customer concerns.
• Manage customer relationships and incidents, coordinate internal teams, and escalate complex technical issues to appropriate resources.

What they ask for

• Strong consulting skills, including driving business value, facilitating discussions, handling objections, and influencing C-level conversations.
• Excellent communication skills, including explaining technical issues to diverse audiences and translating technical concepts into business terms.
• 3–4 years’ experience supporting customers using Sales Cloud and Service Cloud.
• Working knowledge of core Sales Cloud and Service Cloud features and related sales and service processes.

Nice to have

• Sales Cloud Consultant and Service Cloud Consultant certifications.
• Experience with Einstein for Sales and Service, and understanding of integrations with marketing automation, telephony, chat, messaging, or self-service tools.

Pay

$123,100 - $186,300 USD base salary; $147,400 - $202,600 USD base salary

Tools

Sales Cloud, Service Cloud, Journey Builder, Commerce Promotions, Einstein for Sales, Lightning Sales/Service Console, Salesforce

AI focus

Uses AI agents to automate routine tasks, prompt engineering to retrieve customer data and draft success plans, and AI-driven sentiment and intent analysis to flag customer concerns; ongoing training on autonomous agents is encouraged.