Salesforce
Customer Success Manager – Digital (Marketing & Commerce) Clouds
$123K–$248K
Indiana - Indianapolis +4 · Office - Flexible · Manager · Full-time · Posted Oct 2, 2026
- Location
- Indiana - Indianapolis
Illinois - Chicago
Georgia - Atlanta
Washington - Seattle
Washington - Bellevue - Experience
- 3-4 years in Customer Success, SaaS platforms, and Marketing/Commerce operations; 3-4 years supporting customers using Marketing Cloud.
About the job
Guides Marketing and Commerce customers on Salesforce’s Signature Success Plan, helping them adopt the platform, resolve technical and business issues, and achieve customer and commercial outcomes.
What you'll do
- Coordinate Signature deliverables, manage the customer experience, and support renewals and expansion.
- Advise customer stakeholders, align platform use with business goals, and develop customer relationships and success plans.
- Monitor platform health and adoption, recommend improvements, and coordinate communications and resolution during major incidents.
What they ask for
- 3-4 years of industry expertise in Customer Success, SaaS platforms, and Marketing/Commerce operations.
- 3-4 years experience supporting customers using Marketing Cloud.
- Must have Marketing Cloud (Email Specialist, Engagement Foundations) certifications and/or Commerce Cloud training credentials.
- Strong consulting, facilitation, objection-handling, communication, and ability to translate business goals and technical concepts.
Nice to have
- Hands-on experience or certification in Salesforce Data Cloud.
- Salesforce Platform Administrator certification or Agentblazer Champion Status or higher.
Pay
USD $123,100 - $227,000 annually (base salary); USD $147,400 - $247,900 per year (base pay)
Tools
Marketing Cloud, Commerce Cloud, Salesforce Data Cloud, Journey Builder, Commerce Promotions, AI agents
AI focus
Use AI agents for routine task automation, prompt-based customer data retrieval and draft success plans, and AI-driven sentiment and intent monitoring; pursue training on autonomous agents.
Model-written summary · the original posting is authoritative