Customer Success Manager, Director - Marketing Cloud

What you'll do

• Coordinate Signature deliverables and manage customer experience, value alignment, renewals, and expansion.
• Advise customer stakeholders, develop success plans, and coordinate with internal teams to address business, technical, and incident-related needs.
• Review feature usage and platform health, encourage adoption, and recommend actions to address risks and improve performance.

What they ask for

• 10+ years of industry expertise in Customer Success, SaaS platforms, and Marketing operations.
• 5+ years supporting customers or using Marketing Cloud or similar Marketing tools.
• Strong ability to facilitate discussions, handle objections, and translate business goals into product experiences.
• Excellent communication skills, including explaining technical issues to diverse audiences and translating technical concepts into business terms.

Nice to have

• Marketing Cloud (Email Specialist, Engagement Foundations) certifications and/or Commerce Cloud training credentials.
• Salesforce Platform Administrator certification or other Salesforce product certifications; Agentblazer Champion Status or higher.

Pay

$171,200 - $273,000 annually (base salary, USD); $205,800 - $298,400 per year (base pay, USD)

Tools

Marketing Cloud, Journey Builder, Sales Cloud, Commerce Cloud, Forecasting, Pipeline Inspection, Agentforce

AI focus

Use AI agents for routine task automation, prompt-based customer-data retrieval and draft success plans, and AI-driven sentiment and intent monitoring; pursue Agentblazer training and certifications.