Salesforce
Customer Success Manager
Indiana - Indianapolis · Office - Flexible · Manager · Full-time · Posted Oct 26, 2026
- Experience
- Preferably 3-4 years of relevant industry expertise in Customer Success, SaaS platform use, or related fields.
About the job
Ensures high-value Signature Success Plan customers realize platform value by coordinating deliverables, advising stakeholders, managing technical health and risks, and supporting renewals and expansion.
What you'll do
- Coordinate Signature deliverables and manage the customer experience throughout the plan lifecycle, aligning business value and technical goals.
- Build stakeholder relationships and act as a trusted advisor, supporting customer engagement, innovation, and strategic success planning.
- Monitor customer health and adoption, conduct quarterly reviews, coordinate major incident communications, and identify risks and opportunities.
What they ask for
- Strong consulting skills, including driving business value, facilitating discussions, handling objections, and influencing C-level conversations.
- Industry-relevant expertise and understanding of how the industry affects customer businesses.
- Excellent communication skills, including translating technical concepts into business terms.
- Working knowledge of core Sales Cloud features, sales processes, automation, and common sales use cases.
Nice to have
- Salesforce product certifications are a plus (external hire recommended: AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist).
Tools
Salesforce, Sales Cloud, AI agents, workflows, process builder, flows
AI focus
Use AI agents to automate routine customer-success tasks, retrieve customer data and draft success plans via natural-language prompts, and analyze sentiment and intent to flag concerns. The posting also describes Salesforce using AI tools to help assess candidates’ resumes and qualifications.
Model-written summary · the original posting is authoritative