Customer Success Manager (Informatica)

What you'll do

• Coordinate Signature deliverables and serve as the main point of customer accountability, managing the customer experience, renewals, and expansion.
• Build stakeholder relationships and advise customers on aligning business value and technical goals with platform capabilities.
• Monitor product health, adoption, risks, and incidents; conduct quarterly reviews and coordinate with internal teams on customer success.

What they ask for

• 3–4 years of relevant industry expertise, preferably in Customer Success, SaaS platform use, Data Management, or related fields.
• 3–4 years supporting customers using enterprise cloud data-management platforms.
• Strong consulting, communication, and stakeholder-influence skills, including the ability to facilitate discussions and translate technical concepts into business terms.
• Working knowledge of data integration (ETL, ELT), data governance, Master Data Management (MDM), data quality, application integration and business processes, and API management; experience with complex renewals and cloud migrations.

Nice to have

• Salesforce product certifications such as AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, or Agentblazer.
• Guiding legacy On-Premises customers through cloud modernization strategies.

Pay

$99,400 - $186,300 annually (base salary); $118,900 - $202,600 per year (base pay)

Tools

ETL, ELT, Master Data Management (MDM), API Management, AI agents, Agentforce

AI focus

Use AI agents to automate routine customer-success work, apply prompt engineering to retrieve customer data and draft success plans, and use AI-driven sentiment and intent analysis to flag concerns for human follow-up.