Customer Success Manager - Marketing Cloud

What you'll do

• Coordinate Signature deliverables and manage customer relationships, stakeholder alignment, and renewal and expansion opportunities.
• Review product usage and platform health, recommend improvements, and coordinate communications and resolution during major incidents.
• Use AI agents and AI-driven analysis to automate routine tasks, draft success plans, and identify customer concerns for human follow-up.

What they ask for

• 4+ years of industry expertise in Customer Success, SaaS platforms, and Marketing operations.
• 3-4 years experience supporting customers or as a user of Marketing Cloud or similar Marketing tools.
• Strong ability to facilitate discussions, handle objections, and translate business goals into product experiences.
• Excellent communication skills, including explaining technical issues to diverse audiences and translating technical concepts into business terms.

Nice to have

• Marketing Cloud (Email Specialist, Engagement Foundations) certifications or Commerce Cloud training credentials.
• Salesforce product certifications; Salesforce Platform Administrator certification; or Agentblazer Champion Status or higher.

Pay

$123,100 - $186,300 annually (base salary); $147,400 - $202,600 per year (base pay)

Tools

Marketing Cloud, Journey Builder, Sales Cloud, Commerce Cloud, Salesforce Platform Administrator, AI agents

AI focus

Use AI agents for routine task automation, natural-language data retrieval and success-plan drafts, and AI-driven sentiment and intent analysis; Salesforce also uses AI tools to assist recruiters in assessing candidates, with humans making selection and hiring decisions.