Salesforce
Customer Success Manager, Marketing Cloud Next (Public Sector)
$123K–$203K
District of Columbia - Washington +1 · Office - Flexible · Manager · Full-time · Posted Oct 20, 2026
- Location
- District of Columbia - Washington
Virginia - Mclean - Experience
- 5+ years of relevant industry expertise; additionally, 3+ years supporting customers using Marketing Cloud Next or legacy marketing platform knowledge.
- Visa sponsorship
- Legal authorization to work in the U.S. is required. Company visa sponsorship is not available for this position at this time.
About the job
Guides public-sector customers through successful adoption, optimization, and migration to Marketing Cloud Next and Data Cloud, while coordinating Signature Success services and customer outcomes.
What you'll do
- Manage Signature Success deliverables and customer relationships, aligning business value with technical goals and supporting renewal and expansion.
- Lead migration discovery and functional solution design, including subscriber data, consent, campaign journeys, integrations, and migration validation.
- Monitor platform health, usage, adoption, and risk; advise customers, lead reviews, and coordinate communications during major incidents.
What they ask for
- 5+ years of relevant experience in Customer Success, SaaS platform use, or related fields.
- 3+ years of experience supporting customers using Marketing Cloud Next or knowledge of a legacy marketing platform.
- Strong functional knowledge of Marketing Cloud Next and understanding of Salesforce Data Cloud, marketing automation, and Salesforce integrations.
- Strong consulting and communication skills, including facilitating discussions, driving business value, and influencing C-level conversations.
Nice to have
- Salesforce Marketing Cloud Email Specialist, Salesforce Marketing Cloud Consultant, or Salesforce Marketing Cloud Administrator certifications.
- Working knowledge of a major legacy marketing platform such as GovDelivery, Eloqua, Marketo, HubSpot, Pardot, or legacy Marketing Cloud Engagement.
Pay
$123,100 - $186,300 annually (base salary); $147,400 - $202,600 per year (base salary, specified locations)
Tools
Marketing Cloud Next, Salesforce Data Cloud, Salesforce CRM, Journey Builder, Flow, Marketing Cloud Connect, REST/SOAP MC APIs, Agile
AI focus
Uses AI agents to automate routine tasks and draft success plans, and AI-driven sentiment and intent analysis to identify customer concerns; expected to pursue Agentblazer training and certifications.
Model-written summary · the original posting is authoritative