Salesforce
Customer Success Manager, Senior Manager - Healthcare
$123K–$298K
New York - New York +11 · Office - Flexible · Manager · Full-time · Posted Nov 3, 2026
- Location
- New York - New York
California - Palo Alto
Illinois - Chicago
Washington - Seattle
Washington - Bellevue
Texas - Dallas
California - Irvine
Colorado - Denver
Georgia - Atlanta
Indiana - Indianapolis
Texas - Austin
California - San Francisco - Experience
- 8+ years in one or more listed fields; 4+ years of management consulting services.
About the job
Partners with healthcare and life sciences customers to maximize Salesforce value by coordinating Signature Success services, advising on platform adoption and optimization, and managing customer issues and renewals.
What you'll do
- Orchestrate Signature deliverables and customer experience, and support renewal and expansion.
- Advise customers on Salesforce features, releases, adoption, risks, and business outcomes.
- Advocate for customers during high-severity case triage and resolution, including communications and expectations.
What they ask for
- Experience within Healthcare or Life Sciences.
- 8+ years in one or more of the listed technical customer success, Salesforce, SaaS, project leadership, consulting, or technical architecture fields.
- Experience with Salesforce Sales Cloud and/or Service Cloud, or relevant competing platforms; Salesforce certifications are also listed as a requirement.
- 4+ years of experience in management consulting services; experience working with Enterprise-level customers.
Nice to have
- Knowledge of modern cloud data platforms (Snowflake, Databricks, BigQuery, RedShift) and AI tools (Python, R, Jupyter).
- Passion for helping customers drive business outcomes through AI, automation, and data; experience scaling enterprise innovation initiatives.
Pay
USD $123,100 - $273,000 annually (base salary); USD $147,400 - $298,400 per year (base pay, specified locations)
Tools
Salesforce, Sales Cloud, Service Cloud, Snowflake, Databricks, BigQuery, RedShift, Python
AI focus
Promotes customer outcomes through AI, automation, and data; preferred familiarity with AI tools including Python, R, and Jupyter. Salesforce also uses AI tools to help assess resumes during recruiting; humans make hiring decisions.
Model-written summary · the original posting is authoritative