Salesforce
Director, Customer Success Management
$171K–$298K
Virginia - Herndon · Office - Flexible · Director · Full-time · Posted Oct 13, 2026
- Experience
- Minimum 5+ years in leadership roles with direct customer success and team management experience.
- Visa sponsorship
- Must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship; requires a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position and USA TS/SCI security access.
About the job
Leads Tableau Customer Success Managers serving national security customers, driving customer outcomes, Signature Success delivery, renewal health, and team performance.
What you'll do
- Lead, mentor, and develop Customer Success Managers; oversee team performance and customer allocations.
- Manage customer escalations and renewal risks, coordinating with Support, Engineering, Sales, Product, and other teams.
- Develop customer success strategies, align Salesforce solutions to customer priorities, and improve customer experience and value realization.
What they ask for
- 5+ years in leadership roles with direct customer success and team management experience.
- Experience supporting the Intelligence Community or Department of Defense, including cleared personnel or military customers.
- Experience developing and applying analytics adoption frameworks and value realization methodologies, such as Tableau Blueprint.
- Experience teaching data analytics, data literacy, and business intelligence, and guiding use-case development.
Nice to have
- Experience with Salesforce, Tableau, and/or a competing platform.
- Active TS/SCI clearance with a counterintelligence (CI) polygraph; full-scope polygraph preferred.
Pay
USD $171,200 - $273,000 annually (base salary); USD $205,800 - $298,400 per year (base pay, specified locations)
Tools
Tableau, Salesforce, Tableau Blueprint, Agentforce
AI focus
Requires knowledge of emergent technologies like agentic AI and Salesforce product penetration in national security; Salesforce also uses AI tools to help recruiters assess resumes and qualifications, with humans making selection decisions.
Model-written summary · the original posting is authoritative