Salesforce
Director of Technical Product Management, Customer Availability Products & Services (CAPS)
$197K–$345K
California - San Francisco · Office Tech-Flexible · Director · Full-time · Posted Oct 27, 2026
- Experience
- 10+ years in technical product management or a related field at a high-tech company.
About the job
Leads the CAPS product roadmap and promotes Salesforce’s cloud-scale architecture through AI-powered availability, performance, security, and customer-trust programs.
What you'll do
- Drive the CAPS product roadmap and automate internal services and workflows using AI tools.
- Develop technical messaging and marketing materials, and represent Salesforce as a technical and AI subject matter expert.
- Lead customer outreach after service incidents and coordinate cross-functional teams to deliver and measure product and business strategies.
What they ask for
- Background in cloud-scale architectures or technologies.
- Experience applying AI to products, content, or workflow automation.
- Experience communicating and positioning cloud-scale architectures and technology to internal and external audiences.
- Proven ability to lead cross-functional teams, handle challenging customer situations, and make data-driven decisions.
Nice to have
- Cloud experience.
- Experience with Salesforce products, core services or infrastructure; MBA preferred.
Pay
$197,300 - $313,700 USD annually (base salary); $237,700 - $344,700 USD annually (base salary)
Tools
Claude, Gemini, ChatGPT, Service Cloud, Marketing Cloud
AI focus
Drives an AI-powered product portfolio and uses AI tools to automate or accelerate internal services and workflows; also serves as a technical and AI subject matter expert.
Model-written summary · the original posting is authoritative